KeyChain Pay operates app and on-line services and platform to facilitate rent, licence fee and similar periodic payments payable for the use of real property in Hong Kong be paid by the paying party (generally a tenant) to his landlord.
The App and Services are efficient means for collecting rent, deposit, disbursement or similar payments to be made periodically over a period of time from the user (tenant) granted with that right to use real property or rights appertaining to real property in Hong Kong (including but without limitation to residential and non-residential units, co-living spaces, co-working spaces, car parking spaces, advertising boards and signs, business centre, serviced offices or business booth sharing).
The smooth and effective collection and payment of the rent will rely on the voluntary cooperation of the payer, and the operation and support of payment services provided and operated by third parties services providers.
KeyChain Pay will levy services charges (usually 2.9%) for such payment services. KeyChain Pay is only collecting the payments as agent for the relevant user (generally a landlord) and will pay to the landlord on a pay-when-paid basis with recourse.
KeyChain Pay also offers other free of charge Services to its Users for ease of analysis and recording rental payments. The terms and conditions for the use of KeyChain Pay App and Services are set out hereinbelow.
Your use of the Services offered by KeyChain FinTech Limited, a company incorporated in Hong Kong (“KeyChain Pay”, which expression shall include, where applicable, its partners, affiliates and associates) is subject to and governed by terms and conditions set out by KeyChain Pay and is a binding agreement between you and KeyChain Pay (“this Agreement”).
PLEASE READ THIS AGREEMENT CAREFULLY. IT IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND KEYCHAIN PAY. IN ORDER TO USE THE SERVICES, YOU MUST READ, AGREE WITH AND ACCEPT ALL OF THE TERMS AND CONDITIONS CONTAINED IN THIS AGREEMENT. IN ADDITION, YOU MUST READ IN CONJUNCTION AND AGREE WITH AND ACCEPT OUR
BY USING THE SERVICES, OR BY CLICKING THE “I ACCEPT” BUTTON, YOU: (1) AGREE TO BE BOUND BY THIS AGREEMENT, INCLUDING ALL AMENDMENTS AND MODIFICATIONS KeyChain Pay MAY MAKE FROM TIME TO TIME; (2) REPRESENT AND WARRANT THAT, IF YOU ARE AN INDIVIDUAL, YOU HAVE THE CAPACITY TO CONTRACT, YOU ARE NOT AN UNDISCHARGED BANKRUPT OR, IF YOU ARE ACTING ON BEHLAF OF A THIRD PARTY (NATURAL PERSON(S), ENTITY OR PARTNERSHIP) (THE “PRINCIPAL”), THAT YOU HAVE POWER AND AUTHROITY TO BIND THE PRINCIPAL, AND IN CASE OF AN ENTITY ALSO THAT ENTITY IS A CORPORATION, OR OTHER LEGAL ENTITY DULY (ESTABLISHED AND EXISTING IN GOOD STANDING; AND (3) REPRESENT AND WARRANT THAT THE USER HAS THE POWER AND AUTHORITY TO ENTER INTO THIS AGREEMENT AND PERFORM ACTS AS REQUIRED UNDER THIS AGREEMENT. IF YOU (AS USER) PERMIT OR ENABLE ANOTHER PARTY TO ACCESS AND OPERATE YOUR ACCOUNT, THE USER SHALL BE BOUND BY THE ACTS OF THAT THIRD PARTY. IF YOU ARE ACCESSING AND/OR OPERATING AN ACCOUNT ON BEHALF OF A USER YOU AGREE THAT THESE TERMS APPLY, MUTATIS MUTANDIS, TO YOUR ACTIVITIES ON BEHALF OF THE USER AND THAT YOU ARE DULY AUTHORISED BY THE USER TO ENTER INTO THIS AGREEMENT ON HIS BEHALF.
IF YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT, REACT TO THE “SLIDE TO ACCEPT” BUTTON OR OTHERWISE INDICATE REFUSAL AND DO NOT USE THE SERVICES.
When used in this Agreement, each of the following words and phrases shall have the meanings set out below:
(a) “User” means, in this part, the party using the App or Services as a Landlord or a Tenant;
(b) “User Profile” means a User’s account created and the data and record thereof for unique identification;
(d) “Business Day” means Monday through Friday, excluding public holidays and any day when banking services is suspended in Hong Kong;
(e) “Credit Card Payment” means and refers to the use of the Services in Hong Kong or other relevant jurisdictions to make a payment of rents or fees via credit card by tenants to their Landlords or such relevant third parties where applicable;
(f) “Direct Debit Payment” means and refers to the use of the Services in Hong Kong or other relevant jurisdiction to make a payment of rents or fees via cash, paper cheque or transfer via bank account of tenants to their Landlords or such relevant third parties where applicable;
(g) “Hong Kong” means the Special Administrative Region of Hong Kong of The People’s Republic of China;
(h) “Merchant Account” means a merchant account established at the Paying Bank into which one or more Payments may be made;
(i) “Payer” means a party who has entered a tenancy agreement, lease or other similar agreement or arrangement for the grant of right to use real property and/or rights appertaining to real property and has agreed to use this App or the Services. In this part, generally refers to you, as tenant;
(j) “Payment” means a Credit Card Payment or a Direct Debit Payment made by a tenant to a landlord through this App or the Services
(k) “Payment Amount” refers to the aggregate Hong Kong dollar value of a Payment exclusive of the Service Fee;
(l) “Service Fee” means the flat percentage fee charged by KeyChain Pay to you on Credit Card Payment made by Tenant through this App or the Service or such other promotional device fee that may be charged to you for using the Serives to make a Payment to Landlord or its agent. The rate of the fees and charges for the Services are set out and published at the website of KeyChain Pay from time to time;
(m) “Services” shall include the internet Payment services offered through the App to facilitate the collection of certain payments by landlords, property owners and property managers including rent, condominium, and other property management fees;
(n) “Paying Bank” means the tenant’s credit card issuing bank or payment gateway through which payment will be made;
(o) “Users” means persons or entities using our Services or the App.
(p) “App” means online application and/or the website provided or operated by KeyChain Pay or its associates located at ye.com and all related webpages as well as any further app or any other media in an electronic form supplemental to or in lieu of the current App.
(a) You may create only one account for your personal use;
(b) You may only use this App or the Services to undertake genuine and lawful transactions; and
(c) You must safeguard your password and supervise the use of your account, and accept and agree that you are responsible for the use of your account by anyone you allow or suffer to access it with your password. Your Touch ID/Face ID may be required when you login this App in iPhone;
If you are not willing or are unable to comply, you could not use the App or the Service. KeyChain Pay has policy and measures to randomly check and inquire into the authenticity of the information provided by a User, and may suspend its access to and use of the App and Services if and when that User refuses to cooperate or KeyChain Pay has a reasonable reservation or doubt to the authenticity of material information.
KeyChain Pay provides hosting and data processing services for property owners, landlords themselves directly or through their authroised and appointed property managers. KeyChain Pay is only providing a service to facilitate transactions and does not offer or hold out itself as providing any property or estate agency services, banking services, remittance agent or payment systems as defined by the applicable laws or the law of Hong Kong. It is an intrinsic part of operating the Services and this App that KeyChain Pay is to collect, analyse and relay information generated in connection with payments between the Payer and the Landlord. You authorise KeyChain Pay to disclose such information to your own bank or other entities as may be designated by you in order for the Paying Bank to facilitate the transactions between the Landlord and the Payer.
For Landlord, KeyChain Pay is ONLY collecting payments on your behalf from your tenant through the Paying Bank, and where applicable through or with the assistance of credit card or Apple Pay or Google Pay. KeyChain Pay makes no assurance that your tenant will punctually or fully make the payments as and when due. KeyChain Pay will pay the balance (after deducting Service Fee) of payment actually received by KeyChain Pay to your designated account as soon as reasonably practicable in the circumstances, and usually within seven (7) to ten (10) calendar days after receipt in normal cases. All payments by KeyChain Pay to you are subject to recourse, should there be legitimate claim from other parties.
For Tenant, KeyChain Pay could only make the Payment Amount to the bank account designated by your landlord when and after through this App and the Services your Payment has been effected between the Paying Bank, and the respective banks of KeyChain Pay and the bank of your landlord. KeyChain Pay takes no part and has no role in the transaction between you and the Paying Bank, and settlement of funds between Paying Bank and you.
Upon receiving a Payment, KeyChain Pay will charge a non-refundable Service Fee (usually 2.9%) and the relevant amount will be deducted and appropriated by KeyChain Pay every time on or before making a Payment to Landlord per the Services. Service Fee is payable in addition to (and immediately after) the Payment Amount, and will be deducted from or adjusted against Payment amounts before remittance. Service Fee is to be paid into such bank accounts as may be designated by KeyChain Pay from time to time.
Immediately after a payer makes a Payment to KeyChain Pay using this App or the Services, KeyChain Pay will charge the payer’s card a non-refundable amount based on the rent and transaction fee if applicable agreed between tenants and landlords. The transaction fee is payable by the tenant and the landlord, based on the condition being chosen by both parties. In case of Credit Card Payment, normally the payer will be only required to settle the rental payment when the payer is requested by the card issuing bank to do so according to the following settlement date per the agreement between the payer and the card issuing bank and as shown on the credit card statement.
It is your sole responsibility to ascertain what taxes may be charged or payable by you for the Payments KeyChain Pay collects or pays to you, and it is your sole responsibility to collect, report, file returns and remit the applicable tax to the relevant authority. KeyChain Pay is not responsible for inquiring and determining whether taxes are payable for your Payment transactions, or for collecting, reporting or remitting any taxes arising from your Payment transactions.
You acknowledge and accept that Credit Card Payment processing times depend on administrative factors and institutional backlogs which are beyond the control of KeyChain Pay. For landlord, Credit Card Payments initiated by Payers may take at least seven (7) Calendar Days or such longer period as KeyChain Pay may notify you. For tenant, your Credit Card Payments will be made immediately once you accept the Smart Contract or automatically be processed around fourteen (14) Calendar Days in advance to the leasing effective date of each month stated in the App. The exact date of card charge for a recurring payment is depending on your historical payment record and credit card status. KeyChain Pay may notify and remind you to follow up and complete. Furthermore, completion of a Credit Card Payment is contingent on both the authorization of the Credit Card Payment and acceptance of the Credit Card Payment. In the event that a Credit Card Payment is unable to be completed, KeyChain Pay will attempt to notify you as soon as reasonable practicable through this App or using the contact information in your User Profile. All cases of delay or non-completion and all claims and liabilities arising therefrom should be matters and affairs entirely between the landlord and the tenant. Any penalties, late fees, and interest charges applied against a late Payment are solely the responsibility of the Payer.
The services of KeyChain Pay is completed for a transaction upon a Payment has been deposited into the landlord’s bank account, and you accept and agree that this App and Services provide no refund, cancellation or charge-back of a Payment or Service Fees or any part thereof. You accept and agree in no event KeyChain Pay shall be answerable or responsible for any Payment made but which could be avoided or cancelled as between tenants and landlords including all bank, transaction and service fees or charges thus arising.
Credit Card Payment requires the processing, transmission, or storage of credit card data, and will be handled, for security benefit and protection to you, through using Transport Layer Security (TLS) so that HTTPS may be made use of for complying with the Payment Card Industry Data Security Standards (PCI DSS). KeyChain Pay will NOT keep your full credit card number in our server but only (i) the authorised token in case of Apple Pay or Google Pay, or (ii)the card issuing bank and the last 4 digits of your credit card number. Your card holder name input will be used for compliance check. Full credit card information will be processed, checked and kept in the Payment Gateway with PCI Compliance.
KeyChain Pay may, at its sole discretion, from time to time impose and adjust limits on the amount of each or aggregate Payment you may receive through this App or Services, which is reasonable in the opinion of KeyChain Pay having taken into account the amounts of rent payable.
All the money collected from Payers in transit will be kept in dedicated client deposit bank account of KeyChain Pay with proper segregation from any other operation funds of KeyChain Pay in accordance with the rules and policy KeyChain Pay may deem reasonably appropriate and practicable and adopt from time to time. Additional measures and arrangements may be agreed and arranged at the request of a User, and on terms and conditions accepted by KeyChain Pay.
KeyChain Pay IS NOT RESPONSIBLE FOR THE PAYMENT OF RENT OR FEES TO A LANDLORD (OR ITS AGENT) BY A PAYER. KeyChain Pay ONLY FACILITATES THE PROCESSING OF SUCH PAYMENT. ANY FAILURE OR INABILITY ON THE PAYMENT MADE OR SETTLEMENT OF REPAYMENT IS THE SOLE RESPONSIBILITY OF SUCH PAYER. KeyChain Pay SHALL NOT BE LIABLE, IN ANY WAY, FOR ANY FAILURE OR INABILITY OF A PAYER TO MAKE A PAYMENT TO A LANDLORD, INCLUDING BUT NOT LIMITED TO SITUATION WHERE A PAYER HAS INSUFFICIENT FUND OR CREDIT AVAILABLE TO MAKE A PAYMENT TO A LANDLORD AS A RESULT OF KeyChain Pay CHARGING ANY APPLICABLE SERVICE FEE FOR USE OF THE SERVICES.
KeyChain Pay may suspend or terminate a User's account if KeyChain Pay reasonably suspects or believe, or is advised by any competent authority that any transaction or Payment of or relating to the User is a shame, or is fraudulent, illegal or for or facilitating unlawful or immoral ends and activities. KeyChain Pay shall also be at liberty to report the case and disclose all information and record related to the competent authorities.
You shall give KeyChain Pay notice in advance to terminate the Payment arrangement when the relevant agreement between the Landlord and the Tenant is to be terminated or early terminated. Notice shall be given through the App, and at least 1 calendar month in advance.
The Payment arrangement will also be terminated after the Tenant or the Landlord has given notice to KeyChain Pay to terminate the Payment arrangement.
Where it is reasonable and practicable in the circumstances, KeyChain Pay will through email advise the User that a notice of termination has been received, and when the Payment arrangement will cease to operate.